Privacy notice

[RAZÓN SOCIAL] (Pending information), doing business as Península Experience & Realtors, with its address at [DOMICILIO] (Pending information), is responsible for processing your personal data.

For any matter related to your personal data, write to us at [CORREO DE CONTACTO] (Pending information).

Depending on how you use this site or get in touch with us (by quoting a lot, leaving us your details, writing to us on WhatsApp or just browsing), we collect:

• Your full name.
• Your phone or WhatsApp number.
• Your email address and your comment or message, if you choose to give them.
• The lot and payment plan you quoted (down payment, term, annual payments and payment on delivery) and the language you use on the site.
• The community you're interested in, what the lot would be for and whether you prefer a phone call or a video call, when you tell us.
• The date and time you accepted this notice, the version you accepted and, if you gave it to us, your authorization to receive promotions.
• The status of the WhatsApp messages we send you (sent, delivered or read) and your replies.
• Campaign or referral data about your visit, when available: utm parameters, ad click identifiers (gclid, fbclid) and the site you came from.
• Technical bot-verification signals and technical connection data (for example, IP address and browser type), used to protect the form against automated submissions.

We do not collect sensitive personal data. Please do not include any in your comment.

Primary purposes, needed to handle your request:

• Handling your quote or information request.
• Sending you your formal quote and information about Country Lakes related to your request, by WhatsApp or email.
• Contacting you by WhatsApp, phone or email about your request and scheduling a call or video call with an advisor.
• Sending you a WhatsApp confirmation from our business number that we received your request, with information and a video about Country Lakes.
• Letting the advisor who will assist you know on WhatsApp that we received your request, with the details needed to contact you.
• Following up on your purchase process (calls or video calls, reservation, contract and delivery) together with the developer.
• Protecting the site and the form against fraud and automated submissions.

We may also use your data for these purposes, which are not needed to handle your request:

• Sending you marketing information, promotions and news about Country Lakes and other developments we sell, by WhatsApp or through the other contact details you gave us, only if you tick the box to receive them.
• Inviting you to answer quality surveys.

You can withdraw your authorization to receive promotions, or ask us not to invite you to surveys, at any time by writing to [CORREO DE CONTACTO] (Pending information) with the subject “No advertising” or by replying “STOP” to any of our WhatsApp messages.

Opting out does not affect the handling of your quote or your request.

We only transfer your personal data to:

• BOMA Desarrollos, the developer of Country Lakes, to formalize your quote, your reservation and your purchase. This transfer is necessary for the relationship you request.
• Competent authorities, when required by law or by an order from an authority.

We do not sell or rent your personal data.

We rely on providers that process your data only on our behalf and under our instructions (processors). Some of them have servers outside Mexico:

• Google (Google Workspace: Google Sheets, Apps Script and Gmail), where we record and manage requests.
• Meta (WhatsApp), when you write to us or we contact you on WhatsApp.
• YCloud, a WhatsApp Business API provider, through which our business number sends and receives WhatsApp messages.
• Vexium, which provides our customer relationship management system (CRM), where we follow up on your request and our WhatsApp conversations, along with the infrastructure it runs on (Supabase, Microsoft Azure and Cloudflare).
• Vercel, which hosts this site and checks that the form is sent by a person and not by an automated program.

You have the right to know what data we hold and how we use it (Access), to ask us to correct it if it is inaccurate or out of date (Rectification), to have it deleted from our records (Cancellation) and to object to its use for specific purposes (Objection).

To exercise them, send your request to [CORREO DE CONTACTO] (Pending information) including:

• Your name and a way to send you our answer.
• An official ID or, if you act on behalf of someone else, the document that proves your authority.
• A clear description of the data and of the right you want to exercise.
• Any document that helps us find your data and, if you request a rectification, the correction and the document that supports it.

We will answer within 20 business days of receiving your complete request and, if it is granted, we will carry it out within the following 15 business days.

You can withdraw the consent you gave us at any time, or ask us to limit the use or disclosure of your data, by emailing [CORREO DE CONTACTO] (Pending information). If you withdraw your consent for the primary purposes, we will not be able to keep handling your quote or your purchase process.

You can also sign up for PROFECO's Public Registry to Avoid Advertising (REPEP).

This site does not use advertising or tracking cookies. It only stores technical data in your browser: your preferred language and, for the duration of your visit, the campaign data you arrived with, plus the technical signals that bot verification needs.

We keep your data for as long as it is needed for the purposes described and to meet our legal obligations. After that we block it and delete it securely.

If you believe your right to the protection of your personal data has been violated, you can turn to Mexico's Ministry of Anti-Corruption and Good Governance (Secretaría Anticorrupción y Buen Gobierno), the supervisory authority on the matter.

We may update this notice because of changes in the law, in our services or in our providers. We will publish any change on this same page with its update date and, if the change is significant, we will let you know through the contact details you gave us.